To be eligible for a return, your item must be unused and in the same condition that your received it. It must also be in the original packaging!
Our policy lasts 30 days. If 30 days have gone by since you receive your product , unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
- A customer may cancel the transaction from the date of its making up to 30 days from the date of receipt of the product, or from the date of receipt of the transaction details document, whichever is later.
- Cancellation of a transaction by a person with a disability, an old citizen or a new immigrant will be done within 4 months from the date of the transaction, provided that the contractual transaction included a conversation between the buyer and the company (including a call via electronic communication). The company may ask the customer to present a certificate proving that he is a disabled person, a veteran citizen or a new immigrant.
- Cancellation of a transaction in accordance with the Consumer Protection Regulations (Cancellation of a Transaction), 2010 and the Consumer Protection Law, 1981
- A customer who canceled a transaction due to a defect in the product, a mismatch between the product received and the transaction details document or other violation of the terms of the transaction, is required to return the product to one of the company’s branches.
- A customer who canceled a transaction due to a defect in the product, a discrepancy between the product received and the transaction details document or other violation of the terms of the transaction will notify the company and will comply with the time of collection of the product.
- Canceling a transaction and refunding will only be possible on the credit card through which the order was placed on the site.
- Canceling a transaction and refunding for purchases through PayPal will only be possible through PayPal through the account through which the order was placed.
- Customers who wish to do so will be able to choose between monetary restitution as described above and switching the product to an equivalent product or obtaining a credit voucher for repurchase at the chain’s branches indefinitely.
- For the avoidance of doubt it will be clarified that as far as the products sold as part of the kit are concerned, the transaction in respect of a single item cannot be canceled out of the kit. Cancellation of the transaction will only be possible in relation to its value as a whole.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
To return your product, send us an email at [email protected] and we will send you back the exact address of returns.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the costs of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a track-able shipping service or purchasing shipping insurance.
If you cancel your order, you will be assessed a 5% cancellation fee before credit is issued.