FAQ's
👜 About Vionentus
Q. What makes Vionentus products different?
A. Each Vionentus product is crafted using only the finest full grain leather and premium materials. Our designs focus on elegance, longevity, and everyday usability offering a touch of sophistication that complements your Apple devices perfectly.
Q. Do you design and produce your products in-house?
A. Yes. Our products are created with close attention to detail and craftsmanship, ensuring superior quality and finish.
💳 Orders & Payments
Q. What payment methods do you accept?
A. We accept all major credit and debit cards, PayPal, and other secure online payment options.
Q. Do I need to create an account to place an order?
A. No. You can complete your purchase as a guest, though creating an account allows for faster checkout and order tracking.
Q. Can I edit or cancel my order after checkout?
A. Yes, you have up to 1 hour after checkout to request any changes or cancellations. Once the order is processed, we’re unable to make adjustments.
🚚 Shipping & Delivery
Q. Do you offer international shipping?
A. Yes, we ship both within the USA and internationally.
Q. How long does shipping take?
A. Within the USA: 2–5 business days
International orders: 6–10 business days
Q. Which courier services do you use?
A. We primarily ship via DHL and other trusted logistics partners to ensure reliable and timely delivery.
Q. Do you offer free shipping in the USA?
A. Yes, shipping is always free in the USA. We also provide free return shipping within 100 days of delivery as part of our service guarantee.
🔁 Returns, Exchanges & Warranty
Q. Do you offer returns or exchanges?
A. Absolutely. All purchases are backed by a 100-day trial. If you’re not completely satisfied, simply return your item for a full refund no questions asked.
Q. Do your products come with a warranty?
A. Yes, every Vionentus product is covered by our lifetime warranty. If you ever encounter a manufacturing or material issue, we’ll send a replacement free of charge.
Q. Who pays for return shipping?
A. We cover return shipping costs for all warranty claims and returns initiated within 100 days of delivery.
🧴 Product Care
Q. How should I care for my leather products?
A. Our full-grain leather is naturally durable and improves with age. Simply keep it away from excessive moisture and clean with a soft, dry cloth when needed. No special conditioning is required.
Q. Do screen protectors and silicone bands need any special care?
A. No special care is needed—just keep them clean with a microfiber cloth for best results.
⌚ Product Range
Q. What products do you offer?
A. We specialize in premium leather accessories for Apple users, including:
- Leather wallets (men’s, women’s, and AirTag-compatible)
- Leather cases for iPhone
- Watch bands in leather, silicone, and titanium
- Airpods cases
- Screen protectors
📞 Customer Support
Q. How can I contact Vionentus?
A. You can reach our team anytime at support@vionentus.com
We’re available Monday to Friday, 9 AM – 5 PM (EST).
🌟 Brand Promise
Q. What does your lifetime warranty mean for customers?
A. Our lifetime warranty represents our confidence in quality. When you invest in a Vionentus product, you’re investing in craftsmanship that lasts a lifetime crafted from the highest-quality full-grain leather and designed to age beautifully with you.