Lifetime Warranty Policy
Lifetime Warranty Policy
At Vionentus, we build products that are made to last and we stand behind them for life. From full grain leather wallets to Apple Watch bands, every Vionentus product is backed by our Lifetime Warranty.
What's Covered
We’ll replace any item with a manufacturing defect, such as:
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Broken hardware, stitching, or magnets
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Leather separation or tearing under normal use
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Malfunctioning charger, connector, or clasp
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Material issues not caused by abuse or wear
If it fails under regular use, we’ll replace it no questions asked.
What’s Not Covered
While we cover real issues, we can’t replace products that are:
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Lost or stolen
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Damaged intentionally or through misuse
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Aged naturally (patina, scuffs, cosmetic scratches)
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Modified or tampered with
How to Claim a Replacement
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Contact us via this page or email us to support@vionentus.com with photos of the issue
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We’ll review your claim within 1–2 business days
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Once approved, you’ll just cover the shipping cost (typically $7.99 USA / $14.99 worldwide)
We may ask for additional photos to verify claims and prevent abuse of this policy.