Screen Protector Replacement Request
Step 1: Product Information
Provide the following details to start your replacement request:
- Full Name:
- Order Number (required):
- Device Model (e.g., iPhone 16 Pro Max):
-
Reason for Replacement:
(Briefly describe the issue with your screen protector.)
Step 2: Attach Required Files
Upload the following files to help us process your request:
-
Photo of the Cracked/Damaged Screen Protector
- Ensure the photo is clear and shows the damage.
-
Photo of the Screen Protector Installed on the Device
- Show the protector applied on your phone.
-
Video of the Screen Protector Installed on the Device
- Show the protector applied on your phone.
Note: We require video and photo proof to confirm and initiate your replacement. Without evidence, your request would not be eligible for our Lifetime Warranty Screen Protector policy.
Submit Your Request
Once all fields are completed and files are uploaded, send your request via email to support@vionentus.com
Our team will review your claim and provide a response within 1-2 business days.